Customer CareExcellence
Your satisfaction is our priority. Our dedicated support team is here to help you with all your Safaricom needs, 24/7.
How Can We Help You?
Select the type of support you need and we'll connect you with the right specialist.
Technical Support
Device setup, troubleshooting, and technical issues
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Billing & Payments
Account inquiries, payment issues, and billing questions
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Device Support
Phone repairs, accessories, and device-related queries
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Network & Data
Internet connectivity, data plans, and network issues
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Lipa Mdogo Mdogo
Payment plans, account management, and service queries
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General Inquiries
General questions, feedback, and other support needs
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